Lightspeed Service
We are happy to provide service on your headset within the warranty period. Lightspeed service includes repair of your headset, and shipping costs to return the headset to you. The service does not include inbound shipping to us or the soft goods of the headset. The soft goods (ear seals and head pad) are wear and tear items and can easily be replaced in the field. To purchase these, please visit our store under the accessories link.
To receive service on your headset, you can log a Service Request or call 800-332-2421 and ask for our service team. We will respond with our shipping address and a Return Authorization Number upon verification of your request (excludes K-Series model headsets). On most occasions, we will need your headset for three business days to perform the necessary repairs and will ship your headset back to you the same speed of shipping that you send it to us. Please ship us your headset to the address below marked with your Return Authorization number to ensure proper receipt of your headset.
We appreciate the opportunity to serve you.
Lightspeed Aviation, Inc.
6135 Jean Road
Lake Oswego, Oregon 97035
Phone: 503.968.3113
Toll Free: 800.332.2421
Fax: 503.968.7664
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"I want to thank you for the wonderful customer service you provide. I am very encouraged by the quality of your products and even more so by your people. I had a complaint on the fit of the ear seals on the SOLO headset and one of your customer reps sent me a nice pair of cushioned ear seals that made a world of difference. I again want to thank you for your dedication for not only providing a quality product, but for standing behind it once it's sold. When I purchase my next headset, it certainly will be a Lightspeed."
Rick Fox—Pilot
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