Lightspeed Service Request
We are privileged to have the opportunity to serve our customers.
To receive service on your Lightspeed headset, you will need a Return Authorization Number for each Lightspeed headset that requires repair. Requesting service via our website is simple and can be done all through the web, or you may contact us by phone by calling 800.332.2421 (toll free) or 503.968.3113 (local). Follow the steps below to obtain a Return Authorization:
If you do not currently have an account with us, please create an account first and then follow the steps below.
***Note: Service and return shipping of your Lightspeed headset is provided free of cost for warranty repairs only. Repair usually takes 5 business days upon receipt of your headset plus shipping time. The service does not include inbound shipping to us or the soft goods. Soft good replacement items (ear seals and head pads) are wear-and-tear items and are not covered by warranty service. You can purchase these on our accessories page. They are designed to be installed in the field.***
If you have any questions, please contact us at firstname.lastname@example.org or call us Monday through Friday, 7:30 a.m. - 4:30 p.m., Pacific Time at 800.332.2421 (toll free) or 503.968.3113 (local).
We appreciate the opportunity to serve you!