Lightspeed Service Request

We are privileged to have the opportunity to serve our customers.

To receive service on your Lightspeed headset, you will need a Return Authorization Number for each Lightspeed headset that requires repair. Requesting service via our website is simple and can be done all through the web, or you may contact us by phone by calling 800.332.2421 (toll free) or 503.968.3113 (local). Follow the steps below to obtain a Return Authorization:

  1. From our website, log-in by using your email address and password (if you've had service or purchased from us before, your default password is your zip code until you change it online) by clicking on "MY ACCOUNT" on the upper right-hand corner or click here.
  2. Click on LOG NEW SERVICE REQUEST.
  3. Enter the serial number of your headset.
  4. Enter the details of the issue and describe how the headset issue affects the mic, audio, or ANR performance.
  5. Save the information.
  6. We will respond with the appropriate shipping address and a Return Authorization Number upon verification of your request (excludes XL, XL2, XC, XC2, K-Series model headsets). In some cases, we can simply mail you the needed parts.
  7. Your repair usually takes about 5 business days upon receipt of your headset.

If you do not currently have an account with us, please create an account first and then follow the steps below.

  1. Click here to "Create a New Account." Input your information and save.
  2. Check your email to confirm your account.
  3. Log in to your account.
  4. Click on LOG NEW SERVICE REQUEST.
  5. Enter the serial number of your headset.
  6. Enter your case details and describe how the headset problem affects the mic, audio, or ANR performance.
  7. Save the information.
  8. Box up your old headset and include 1 copy of the order confirmation. Print your order number on top of the box.
  9. We will respond with the appropriate shipping address and a Return Authorization Number upon verification of your request (excludes XL, XL2, XC, XC2, K-Series model headsets). In some cases, we can simply mail you the needed parts.
  10. Your repair usually takes about 5 business days upon receipt of your old headset.

***Note: Service and return shipping of your Lightspeed headset is provided free of cost for warranty repairs only. Repair usually takes 5 business days upon receipt of your headset plus shipping time. The service does not include inbound shipping to us or the soft goods. Soft good replacement items (ear seals and head pads) are wear-and-tear items and are not covered by warranty service. You can purchase these on our accessories page. They are designed to be installed in the field.***


If you have any questions, please contact us at service@lightspeedaviation.com or call us Monday through Friday, 7:30 a.m. - 4:30 p.m., Pacific Time at 800.332.2421 (toll free) or 503.968.3113 (local).

We appreciate the opportunity to serve you!
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"The Zulu is the company's best headset ever...Lightspeed has knocked the competition out of the park."

Ian J. Twombly—AOPA Pilot Associate Editor


"Zulu is amazing. I haven't found anything that's as quiet or nearly as comfortable. The audio quality is better than anything I've ever heard through any headset."

Kevin Eldredge—Race pilot


The following user guides are available to download: 

 Zulu.2 User Guide

 Sierra User Guide

These guides describe how to set up and use your Lightspeed ANR aviation headset for the best sound quality, Active Noise Reduction (ANR), safety, and comfort.


Active Noise Reduction Headsets

Zulu.2

Sierra