Warranty Registration:


Please register your product by creating a profile in the Lightspeed Customer Portal.


By registering, you can view your order and service history, request support, and update your information. You will also receive an invitation to sign up to receive important updates, offers, and event invitations.


IMPORTANT: If you purchased your headset directly from Lightspeed, your product is already registered with us.



Serial number

You will need your serial number in order to register your product. It can be found in the following places:

Zulu PFX, Zulu.2 and "original" Zulu locations

 

Tango locations

 

Sierra locations

 
Zulu series serial number location
  •  On the outside of the packaging. For Zulu.2, look for a small white, bar-coded sticker on or near the metallic product label; for Zulu, look for a small white, bar-coded sticker on the bottom right corner of the end-panel.
•  On the small white sticker located under the head pad on the underside of the headband. Remove the head pad to reveal the serial number. Simply pinch the cushioned part of the head pad and pull down. The head pad will snap out. To replace the head pad, align the pins with the holes and snap into place.
 
 
Tango serial number location
  •  On the outside of the packaging. Look for a small white, bar-coded sticker on or near the white product label.
  •  On the headset, behind the battery access door in the battery compartment.
  •  On the panel interface, inside the battery compartment (found by opening the jacket).
 
 
Sierra serial number location
  •  On the outside of the packaging. Look for a small white, bar-coded sticker on or near the metallic product label.
  •  On the small white sticker located under the head pad on the underside of the headband. To reveal the serial number, simply pinch the cushioned part of the head pad and pull down. The head pad will invert and the serial number will be clearly visible.


Registering Zulu PFX, Tango, Zulu.2 or Sierra using FlightLink:

FlightLink-compatible headsets can be registered via the free FlightLink in-cockpit recording app for Apple iPads and iPhones. Registering Tango, Zulu.2, or Sierra via FlightLink requires that you locate the serial number using one of the methods above and manually input it into the registration form.


Serial number locations for all other models:

  • One sticker is on the edge of the packaging your headset came in.
  • The 2nd sticker is located inside the battery control box.

Lightspeed keeps all registration information private and confidential.




The following Lightspeed Aviation 3 & 5 Year Warranty documents are available to download:


 Lightspeed Aviation 3 & 5 Year Warranty