Position Description:
Job Location: Lake Oswego, OR
Position Status: Full-time or full time
Compensation: Up to $40,000.00 a year
Position Purpose:
The Customer Support Associate 1 works as part of the Lightspeed Aviation Customer Support team to ensure that customers are served in a timely manner and experience an amazing interaction. This position is responsible for providing memorable service to customers on operation and maintenance of Lightspeed products and engages in multiple forms of communication technology such as phone, email, and online service requests. The CS 1 position is the entry point in the department, and has a clear roadmap to CS 2 and CS 3 roles as well as other internal opportunities as they arise.
Nature and Scope:
The entire Customer Support team is trained on company policies and procedures, but is given great latitude in understanding and solving individual customer situations. This role’s priority is to manage incoming orders and inquiries utilizing multiple systems such as Sage 300, Sage CRM, Woo Commerce, Paytelligence, etc. Training for all systems is provided by Lightspeed. This person will answer phone calls , answer general product questions, respond to emails, facilitate interdepartmental communication, and collaborate on customer escalations. This person may also actively participate in measuring and reporting on Key Performance Indicators (KPI’s). The actual tasks that the individual associate performs can and may change based on customer requirements.
Essential Duties and Responsibilities:
Education and Experience:
About Lightspeed Aviation:
Lightspeed Aviation is a lively, fast-paced company in an exciting industry. At the forefront of innovation, this is the ideal environment for someone who enjoys engaging a passionate customer base around a shared value for safety, exceptional service, and cutting-edge technology. We are a local, privately held company with a global brand, bringing the “best of both worlds” to those who are interested in working with a diverse customer base in a supportive and tightly knit team. At Lightspeed, we create a fun and friendly community, a collaborative environment, and opportunities to grow and advance your career. Additionally, our Customer Support team is enthusiastic and team-oriented. They are recognized as central to the success of the company and as such, given the resources and encouragement to make decisions for the benefit of our customers. If this sounds like the kind of team you want to be a part of, we encourage you to apply!
If you’re interested in joining our team, please send your résumé and cover letter addressing the questions found on the careers page to [email protected]. Please use “Customer Support Representative” in your subject line. We’ll review your information and respond if there’s a potential match.
Lightspeed Aviation, the leader in wearable ANR technology for pilots, operates with a simple strategy: know your customer well and remain committed to relentless product evolution. At Lightspeed, everything we do is in service to our customer and our products push performance to the edge of technological possibilities.
Cookie | Duration | Description |
---|---|---|
__cfruid | session | Cloudflare sets this cookie to identify trusted web traffic. |
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
_GRECAPTCHA | 5 months 27 days | This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. |
ci_session | 2 hours | This cookie is set as default session Cookie name in config.php in config folder in CodeIgniter. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
_ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
_gat_gtag_UA_28458117_1 | 1 minute | Set by Google to distinguish users. |
_gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
fr | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
yt.innertube::nextId | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
yt.innertube::requests | never | This cookie, set by YouTube, registers a unique ID to store data on what videos from YouTube the user has seen. |
Cookie | Duration | Description |
---|---|---|
ppwp_wp_session | 30 minutes | No description |