Our goal is to make this site a helpful resource for you — while respecting your time and your privacy. As a general policy, no personally identifiable information, such as a visitor’s name, address, e-mail address, telephone number, or credit card information is automatically collected on our web site.
Privacy Policy
Lightspeed Aviation may collect personally identifiable information such as name, address, e-mail address or telephone number to create your unique user account. When you create an account you can gain access to:
- Priority status when you contact us via the web
- Information regarding your account and other pertinent information.
- Access to regular updates
Lightspeed Aviation does not sell or rent e-mail addresses to any other service or organization. Certain e-mail addresses may be published (with permission) in both print and electronic Lightspeed Aviation publications including the Lightspeed Aviation website. Lightspeed Aviation may generate e-mail for the following types of communication:
- Notification e-mail to which the individual may subscribe and unsubscribe.
- Transactional e-mail, which is the result of an online transaction initiated with Lightspeed Aviation.
- Relationship e-mail, which is sent as an informational service because of a relationship with Lightspeed Aviation.
- E-mail that has a provision for opt-out will include a link to do so.
Security
Lightspeed Aviation is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. When submitting sensitive data like credit card information, we use 128-bit secure server technology to protect the information. The secure server software (SSL) encrypts the information you input before you send it to us. All of the data is protected against unauthorized access, as indicated by the secure icon on your browser.
IP Addresses
Lightspeed Aviation collects IP addresses for system administration and internal tracking and analysis. When you visit our site, our servers log the IP addresses only.
Cookies
“Cookies” are files that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information about a user. They enable us to provide customized features to enhance your visit to the web site. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Users should consult their browser help files for instructions on how to refuse cookies. At no time will your ability to use the Lightspeed Aviation website be compromised by disabling cookies.
General Data Protection Regulation (GDPR) requirements and Use of Cookies
The General Data Protection Regulation (GDPR) (EU) is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
The use of cookies is mentioned in the GDPR, in Recital 30:
Natural persons may be associated with online identifiers…such as internet protocol addresses, cookie identifiers or other identifiers … This may leave traces which, in particular when combined with unique identifiers and other information received by the servers, may be used to create profiles of the natural persons and identify them.
Lightspeed Aviation uses the following cookies on its website: Lightspeed Web Cookies List [PDF]
External Links
The Lightspeed Aviation website may contain links to other sites, however, and Lightspeed Aviation is not responsible for the privacy practices or content of those external sites. Visitors to those web sites should refer to their separate privacy policies and practices.
Online Surveys
Lightspeed Aviation values your opinions and comments; we may, therefore, conduct online surveys. Participation in these surveys is optional. The information will be aggregated and used to make improvements to Lightspeed Aviation and to develop useful content, features and promotions for website visitors. The identity of survey participants is anonymous unless otherwise stated in the survey.
Minors/Children
Minors or Children (individuals below the age of 18) require parental approval prior to submitting any information to our site. We do not knowingly solicit any information about minors or market to minors.
Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the website is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the website may be subject to prosecution.
How can you update your personal information?
You can make changes to personal information in several ways:
- By accessing your account on the website
- Contact Lightspeed Aviation
- By e-mail: service@lightspeedaviation.com
By postal service:
Lightspeed Aviation
6135 Jean Road
Lake Oswego, Oregon 97035
USA
Lightspeed Aviation Privacy Statement is subject to change at any time and was last modified on May 15, 2018. Lightspeed Aviation will occasionally update our privacy statement and will post those updates here. You are responsible for revisiting this page to review the current privacy statement.
Right to Repair Policy
Lightspeed has always been a market leader in the care and support of our customers. From the industry-leading warranties offered to trade-in programs and product upgrade conversions, it’s our goal to offer exceptional product support to our customers over their piloting lifetime. Even with discontinued products, our goal is to provide support for a minimum of twice the warranty length on a given product.
Over the past couple years, various states are now enacting “Right to Repair” laws to help reduce the frustration, and land-fill waste, associated with inexpensive consumer goods being difficult or economically unreasonable to repair. This is a new and evolving space of requirements for many types of consumer products with each state pursuing various levels of focus and compliant needs.
So far, it appears that neither our products nor our customer support processes are controlled by those various laws (we understand that the legal environment may continue to evolve); however, we are proud to provide a highly personal experience for any user who has an issue with our support practices. If you ever have any questions related to service and support of your Lightspeed headsets, please contact us directly and discuss potential options with our support team.
