Return policy
We want you to love your new Lightspeed product. But we also know that you may not be able to fly and enjoy your new Lightspeed Aviation ANR headset right away. That’s why Lightspeed offers a 30-day, full money-back guarantee on all new* products. If for any reason you wish to return a Lightspeed product within thirty (30) days from the date of purchase, Lightspeed will refund your purchase price. As always, returned products must be in like-new condition and must be accompanied by the original purchase receipt. Shipping and delivery charges are not refundable. Return shipping is not covered under this policy.
*Certified pre-owned products have a 14-day money-back guarantee and are subject to a 10% restocking fee for any return reason other than manufacturing defect in the first 14 days.
Shipping policy
We offer free shipping on any order that contains at least one regularly priced item valued at $199 or more. Free shipping is only available within the United States. We welcome international orders, and standard shipping rates will apply. Shipping costs will be displayed at checkout before you complete your purchase.
Headsets (excluding Certified Pre-Owned models) and Flight Bags ordered by 11:00 a.m. Pacific Time, Monday through Friday, will typically ship the same business day. Orders placed after 11:00 a.m. Pacific Time will typically ship the next business day.
Accessory orders, including ear seals, refresher kits, charging cables, batteries, and similar items, typically ship within 1-2 business days unless expedited shipping is selected at checkout.
Standard shipping rates apply for all purchases under $199.
In the United States, orders ship via FedEx Ground with tracking unless other arrangements have been made. Domestic orders shipped via FedEx Standard Overnight or Priority Overnight that are released on Fridays will be delivered on the next business day (typically Monday).
For orders outside the United States, additional duties, taxes, and/or customs fees may apply and are not paid for by Lightspeed Aviation. Any duties, taxes, and/or customs fees are the responsibility of the purchaser.
If you have any questions, please contact us at csupport@lightspeedaviation.com or call us Monday through Friday, 7 a.m. – 4 p.m., U.S. Pacific Time (GMT-8) at +1 800-332-2421 (toll free) or 503-968-3113 (local).
