We want you to love your new Lightspeed product. That’s why we offer a 30-day, full money-back guarantee on all products. If for any reason you wish to return a Lightspeed product purchased from Lightspeed, or from any authorized Lightspeed dealer, within thirty (30) days from the date of purchase, we will refund your purchase price. Returned products must be in like-new condition and must be accompanied by the original purchase receipt. Return shipping is not covered under this policy.
Purchases made through our Trade Up Program are not eligible for the 30-day guarantee (we do not retain trade-in headsets).
We offer free shipping on any order that contains at least one regularly priced item valued at $199 or more. Headsets discounted under the Trade Up Program do not qualify for free shipping. Free shipping is only available within the United States. Orders completed Monday-Friday by 11 a.m. PST will ship the same day.
Standard shipping rates apply for all purchases under $199.
In the United States, headset orders ship via USPS Mail priority, 2-3 days with tracking unless other arrangements have been made. Flight bags ship via UPS Ground. Accessories ship via USPS Priority.
For orders outside the United States, additional duties, taxes, and/or customs fees may apply and are not paid for by Lightspeed Aviation. Any duties, taxes, and/or customs fees are to be paid for by the purchaser. These fees may vary by country.
If you have any questions, please contact us at firstname.lastname@example.org or call us Monday through Friday, 7–40 p.m., U.S. Pacific Time (GMT-8) at +1 800-332-2421 (toll free) or 503-968-3113 (local).
Lightspeed Aviation, the leader in wearable ANR technology for pilots, operates with a simple strategy: know your customer well and remain committed to relentless product evolution. At Lightspeed, everything we do is in service to our customer and our products push performance to the edge of technological possibilities.