Key Takeaways
- Lightspeed Aviation offers industry‑leading warranty coverage on its aviation headsets
- In‑warranty service includes a full headset refresh and return shipping
- All serviced headsets are bench tested on real avionics before return
- To submit a service request customers can either:
- Register their headset serial number and log a service request through the Lightspeed Aviation website, or
- Contact the Customer Support team at support@lightspeedaviation.com or use the toll-free number: 800-332-242
What’s Included in a Lightspeed Aviation Warranty?
At Lightspeed Aviation, our warranty is a source of pride. Our industry‑best 7‑year warranty on the Lightspeed Delta Zulu, Zulu 4, and Zulu 3 aviation headsets reflects our commitment to quality products and premium experiences. With the longest warranty coverage of any ANR aviation headset, we have been grateful to exceed customer expectations countless times.
What Happens When You Send a Headset in for Warranty Service?
When you need warranty work, we want your headset to come back working and looking like new.
Any in‑warranty service includes:
- Replacement ear seals
- Replacement head pad
- Replacement wind screen
- Return shipping at no cost
This refresh is included with any repair, big or small.
What Happens When You Send a Headset in for Out-Of-Warranty Service?
Even if your headset is out-of-warranty, we’re able to provide support and repair for most of our products with the same refresh included in the service fee. As long as we still have parts available, this extends to our legacy headsets too. That service fee also includes an inbound shipping label to make service and repair quick, easy, and budget friendly.
What Can Lightspeed Repair?
You may be surprised, as some of our customers have, what we’re able to repair. We’ve been able to restore headsets with damaged cables, snack-encrusted control boxes, and even a headset that had become a temporary home for a squirrel. So don’t hesitate to reach out and we’ll work with you to determine how best to get your headset working right.
How Long Do Headset Repairs Take?
We know that being without a favorite headset, or any headset at all, can make flying less enjoyable to impossible, so we work hard to complete repairs and return your headset as quickly as possible. We’re often able to go from receiving a headset for service to shipping it back to you within 5 business days. And our global network of service centers with locations on just about every continent ensures our international customers get excellent support as well.
How Headsets Are Tested Before Return
Lightspeed bench tests every headset that comes in for service. Keeping you flying in future is as important as getting you back in the air, so we want to catch any developing problem before it requires a future repair. Bench testing includes checking transmit, Bluetooth, and other functions. Lightspeed also plugs your headset into a com stack to ensure everything works as expected with real avionics.
Warranty Coverage Across All Lightspeed Headsets
No matter the length of the warranty coverage on your Lightspeed Aviation headset, you’ll get the same exceptional service. That means our Sierra headsets with 5 years of warranty coverage and our Certified Pre-Owned Zulu 3 headsets with 3 years of coverage get the same level of service and support on warranty requests as our flagship Lightspeed Delta Zulu.
How Do I Request Warranty or Repair Service?
We’ve kept the process for requesting service straightforward. You can submit a request in either of these ways:
- Register your headset serial number and log your own service case through your Lightspeed customer account
- Contact our customer service team at support@lightspeedaviation.com or using our toll-free number: 800-332-242
For detailed instructions, including videos for U.S. and international customers, visit our Repair Request page.
So, what’s in a Lightspeed Aviation warranty? Quite a lot. When you own a Lightspeed headset, you’re getting service and support that you can be confident in.
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