Right to Repair Policy
Lightspeed has always been a market leader in the care and support of our customers. From the industry-leading warranties offered to trade-in programs and product upgrade conversions, it’s our goal to offer exceptional product support to our customers over their piloting lifetime. Even with discontinued products, our goal is to provide support for a minimum of twice the warranty length on a given product.
Over the past couple years, various states are now enacting “Right to Repair” laws to help reduce the frustration, and land-fill waste, associated with inexpensive consumer goods being difficult or economically unreasonable to repair. This is a new and evolving space of requirements for many types of consumer products with each state pursuing various levels of focus and compliant needs.
So far, it appears that neither our products nor our customer support processes are controlled by those various laws (we understand that the legal environment may continue to evolve); however, we are proud to provide a highly personal experience for any user who has an issue with our support practices. If you ever have any questions related to service and support of your Lightspeed headsets, please contact us directly and discuss potential options with our support team.
