Right to Repair Policy
Lightspeed has always been a market leader in the care and support of our customers. Our industry-leading 7-year warranty for the Lightspeed Delta Zulu, Zulu 4, and Zulu 3 headsets are unmatched. Warranties offered to trade-in programs and product upgrade conversions perpetuate our commitment to our customers. It is our goal to offer exceptional product support to our customers over their piloting lifetime. Even with discontinued products, our goal is to provide support for a minimum of twice the warranty length on a given product.
Over the past couple years, various states have been enacting “Right to Repair” acts to help reduce the frustration, and land-fill waste, associated with consumer goods being difficult or economically unreasonable to repair. This is a new and evolving space of requirements for many types of consumer products with each state pursuing various levels of focus and compliance needs.
True to Lightspeed’s innovation DNA and service to our pilot community, we will once again leap to the forefront of the aviation headset industry: Even though we continue to seek to understand the several requirements and complexities that vary state by state as they get implemented, Lightspeed is starting the roll-out of resources in support of our community.
As always, please reach out to our customer support team at 800-332-2421 or support@lightspeedaviation.com should you need help.
