What’s in a Warranty?

You may have always known that your Lightspeed Aviation headset came with warranty coverage. Were you also aware that Zulu 3 came with an industry best 7-year warranty, or that the Sierra comes with a 5 -year warranty? The big question though is, do you know what that warranty covers? For most pilots, their headset is a trusted tool, and it’s always a bit disheartening when it requires a little extra TLC. However, as with any consumer electronic, it requires upkeep and service with any regular use – enter Lightspeed Aviation’s exceptional warranty service!

When you have a functionality issue or critical hardware component issues, like cables or the battery box that requires service on your in-warranty Lightspeed Aviation headset, rest assured that your headset will come back working like new (and looking like new too with the inclusion of ear seals, a head pad and wind screen as part of the package).

The free in-warranty service also includes return shipping. This value, added with time-conscious in-house service, brings a great value to you, the consumer.

What happens if you have a headset that is out-of-warranty? In most cases, we still provide support and repair on those products. This includes our legacy units that we continue to service as parts remain available. The out-of-warranty fee includes all of the notable service highlighted above but will also include an inbound shipping label within that fee. An all-inclusive service makes things quick, easy, and budget friendly.

How do you get started on requesting service for your headset? First, register your headset serial number to your Lightspeed customer account to get the repair request started. Your account will show your purchase date (which is when your warranty coverage began), tracks service history, and provides our customer support team with a great deal of information to assist you with creating a new repair case, or allowing for a “DIY” approach by logging a service case on your own account.

If you opt to log your own service case online, you will be provided a web case number that looks similar to: WEB-123456. This case gets manually reviewed by a member of our team to ensure you get the proper service. If your service requires payment, you will be sent a payment link to kick start the transaction and allow for prompt service upon arrival at our facility.

Contacting our customer service team is another way to log a service request. We are available Monday through Friday 7A.M. to 4P.M. Pacific Standard Time, with two ways to reach a member of our team: support@lightspeedaviation.com or our Toll Free Number 800-332-2421.

International customers also have service options. Lightspeed Aviation has a global network of service centers on just about every continent to provide local service and options for those customers. The steps for establishing service requests are the same as domestic. However, pricing, service times, and shipping options vary depending on your location.

Do you need a little further information on how to generate a service request? Find resources HERE to access those details.

Lightspeed Aviation prides itself on our customer service and assisting our customers in getting back to doing what they love. We hope that this overview on our valued warranty service, and additional steps to guide you through the process makes this experience even better!