Top 5 Things Customers Say They Love About Lightspeed

One of our goals at Lightspeed is to maximize the safety and comfort of our customers’ flying experience. But we couldn’t achieve that mission without our most important partner, the general aviation community. Your feedback tells us how our products are working, what we could do better, and what’s most important to the people who use our headsets and other products. Here are the five things you have told us matter most to you about Lightspeed:

1. An Innovative Trade Up Program

We want you to fly with the latest, greatest, and safest in aviation headset technology. Whether it’s an old Lightspeed headset or another brand, our generous Trade Up Program, allows you to trade in and upgrade to the newest in Active Noise Reduction (ANR) technology and enjoy superior comfort, quiet, and clarity in a Lightspeed Aviation premium ANR headset.

I have had Lightspeed headsets for over twenty years. Used the trade up several times. Fast, excellent service when needed.

Keith Baumann, Zulu 3 owner

Thank you, Lightspeed, for making great headsets. The comfort and clarity are superior to any other headset we had owned before. Your headset is making our flights more relaxing and comfortable for those longer flights cross-country. I want to thank (your Customer Support team) for their assistance with your trade-up program. Great value and a great product.

Richard and Angie Wozniak, Zulu 3 owners

This is my 4th Lightspeed headset, so I’m a fan. My original Zulus were working but not salable, so I took advantage of the trade up (program)

Marc Gordon, Zulu 3 owner

Customer service is well beyond anything I’ve experienced for any product of any industry! The trade up program due to the customs charges to import to Australia did unfortunately round out to only a minor discount but I appreciate the effort put in to help me.

Anonymous Australian private pilot

2. A Reputation for Quality Products

As we’ve added features to Lightspeed headsets, we’ve also paid attention to quality and reliability. For example, Lightspeed headsets are built out of lightweight, yet durable materials such as stainless-steel headbands that hug the head without squeezing and magnesium cups designed to fit comfortably around the ear and provide a superior sound seal. Every new feature and every model is tested to work in different environments and conditions, and every major release of the Lightspeed app is tested to be sure it works with different devices running different OS releases.

I have used Lightspeed headsets since the day I started flying. To me, nothing beats the style and fit of their headsets. With flying there are so many factors you constantly have to worry about, so having a reliable headset shouldn’t be one of them.

Savannah Raskey, pilot

Flying helicopters with doors off during hot summer days at sea level, or up in the mountains, putting in the hours year-round doing tours at high altitude, below freezing temperatures during the winter or high DA during summer, the Zulus perform, providing great noise cancellation, crisp audio, and the comfort to wear (including the whole sunglasses and hat setup) even in 8+ hours/day of flying. The Kevlar cord does the job of keeping things untangled and looks great too.

 Marius Calderwood, commercial helicopter pilot

After using many headsets throughout my time flying, I found that Lightspeed Aviation headsets are durable, comfortable to wear, and produce crystal clear communication. This allows me to focus on the enjoyment of flying rather than worrying about audio/communication issues.

Christopher Sharp, private pilot

3. A+ Customer Support

Everything we do at Lightspeed is in service to our customers. When you contact us, you will reach a Lightspeed employee in our Oregon office who deeply understands our products and technologies. They are empowered to help you solve any problem, so you can keep your Lightspeed device performing at its best.

The most amazing quality people and best service I have ever experienced. Ever. I cannot compliment this company and its employees enough. I am more than impressed!

Bruce Levy, private pilot

I contacted Lightspeed about a warranty issue. I honestly wasn’t anticipating the outcome. Instead, I was surprised and delighted. Someone called me within minutes of my email, and I explained when I bought the headset, the problem that developed. And voilà, the people emailed me a shipping authorization and said that they would take care of my problem. By the way. It was out of warranty! What an excellent company, and their employees were delightful!

Gary Lawson, private pilot

I was able to get a repair order and ship my headset out the same day. If it weren’t for shipping delays, I would have had my headset back the next day!!! I believe it only took 4 business days!

Lightspeed Zulu 2 owner

4. A Satisfying Customer Experience

We don’t like to brag, but sometimes our customers do it for us. And knowing what they love is critical to our mission because it helps guide product direction, and it fuels our passion to make people safer and happier in the air. So, thank you, everyone, for the guidance and the goodness.

Quality, design, and service. Three attributes that make up what is, in my personal opinion, one of the best headset companies on the market. Lightspeed continues to drive innovation, service, and quality in each of their products. Having owned a few headsets over the years, my family flies with Lightspeed over our ears and wouldn’t have it any other way.

Trent Palm, pilot

I have used Lightspeed headsets exclusively for more than 15 years. My Lightspeed headsets have always performed flawlessly and have given me years of trouble-free service. Whenever one of my pilot friends asks me what ANR headset to buy, I always recommend Lightspeed. 

Richard Guthrie, pilot

5. Innovation in Pilot-Centered Product Benefits

Lightspeed has always been about harnessing the latest technology for a better flying experience. We were founded in the 1990s to create a better ANR headset, to protect pilots’ hearing and deliver comms intelligibility that makes flying safer, less tiring, and more enjoyable.  Innovation continued with lighter weight, more comfortable designs; integration with mobile devices; and continuous improvement in noise reduction. With the introduction of the Lightspeed Delta Zulu headset, Lightspeed has tackled new dimensions of pilot safety, with HearingEQity^®, which optimizes communications for the user’s individual hearing profile, and Kanari^® technology, which monitors and alerts the wearer to hazardous levels of carbon monoxide (CO).

Lightspeed has produced an amazing headset. The Lightspeed Delta Zulu is a must have in any cockpit. When I fly, I fly assured that in the case of a carbon monoxide issue, I can be alerted in time to get myself or even my family back on the ground safely. I use this headset for work and my captains always mention what an awesome product the Lightspeed Delta Zulu really is!

Caleb Johnson, professional pilot

In the rotary wing environment, the noise reduction is perfect, and my pilot-to-pilot communication is clear with every exchange.

Jeffry Wolfe, private pilot, skydiver, engineer

Thanks for making such a great headset. I love the clarity it gives me during flight. 3 hours of flying later, I landed with no pressure points on my head, and absolutely no ringing in my ears from the engine noise.

Andrew, private pilot

It’s safe to say that Lightspeed has set a high bar and can be considered state of the art today.

Marc C. Lee, Plane and Pilot magazine