One of our goals at Lightspeed is to maximize the safety and comfort of our customers’ flying experience. But we couldn’t achieve that mission without our most important partner, the general aviation community. Your feedback tells us how our products are working, what we could do better, and what’s most important to the people who use our headsets and other products. Here are the five things you have told us matter most to you about Lightspeed:
1. An Innovative Trade Up Program
We want you to fly with the latest, greatest, and safest in aviation headset technology. Whether it’s an old Lightspeed headset or another brand, our generous Trade Up Program, allows you to trade in and upgrade to the newest in Active Noise Reduction (ANR) technology and enjoy superior comfort, quiet, and clarity in a Lightspeed Aviation premium ANR headset.
2. A Reputation for Quality Products
As we’ve added features to Lightspeed headsets, we’ve also paid attention to quality and reliability. For example, Lightspeed headsets are built out of lightweight, yet durable materials such as stainless-steel headbands that hug the head without squeezing and magnesium cups designed to fit comfortably around the ear and provide a superior sound seal. Every new feature and every model is tested to work in different environments and conditions, and every major release of the Lightspeed app is tested to be sure it works with different devices running different OS releases.
3. A+ Customer Support
Everything we do at Lightspeed is in service to our customers. When you contact us, you will reach a Lightspeed employee in our Oregon office who deeply understands our products and technologies. They are empowered to help you solve any problem, so you can keep your Lightspeed device performing at its best.
4. A Satisfying Customer Experience
We don’t like to brag, but sometimes our customers do it for us. And knowing what they love is critical to our mission because it helps guide product direction, and it fuels our passion to make people safer and happier in the air. So, thank you, everyone, for the guidance and the goodness.
5. Innovation in Pilot-Centered Product Benefits
Lightspeed has always been about harnessing the latest technology for a better flying experience. We were founded in the 1990s to create a better ANR headset, to protect pilots’ hearing and deliver comms intelligibility that makes flying safer, less tiring, and more enjoyable. Innovation continued with lighter weight, more comfortable designs; integration with mobile devices; and continuous improvement in noise reduction. With the introduction of the Lightspeed Delta Zulu headset, Lightspeed has tackled new dimensions of pilot safety, with HearingEQity®, which optimizes communications for the user’s individual hearing profile, and Kanari® technology, which monitors and alerts the wearer to hazardous levels of carbon monoxide (CO).